Privacy Policy
Last Updated: January 2026
Victoria House PCH ("we," "us," "our," or "Company") operates victoriahousepch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
Information We Collect
We collect information in the following ways:
- Personal Information: When you voluntarily submit contact forms, subscribe to newsletters, or interact with our site, we may collect your name, email address, phone number, and other contact details.
- Technical Information: We automatically collect your IP address, device type, browser type, operating system, and pages visited.
- Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to track your browsing activity and preferences.
- Usage Data: We collect information about how you interact with our site, including click-through rates, time spent on pages, and referral sources.
How We Use Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our website and services
- To conduct analytics and understand user behaviour and preferences
- To track affiliate commissions and performance metrics
- To send promotional emails and newsletters (with your consent)
- To respond to your inquiries and customer support requests
- To comply with legal obligations and prevent fraud
- To personalise your browsing experience
Cookie Policy
Our website uses cookies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Necessary for site functionality and security
- Analytics Cookies: Used to understand site performance and user behaviour (Google Analytics)
- Affiliate Tracking Cookies: Used to track referrals and affiliate commissions
- Marketing Cookies: Used for retargeting and personalised advertising
Opt-Out Options: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. For more information about managing cookies, visit aboutcookies.org or your browser's help documentation. Please note that disabling cookies may affect site functionality.
Third-Party Links
Our website contains links to third-party websites, including online casinos, betting sites, and affiliate partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information. These linked sites are beyond our control, and we do not endorse or assume liability for their practices.
Your Rights
Under Australian Privacy Principles (APPs) and relevant privacy legislation, you have the following rights:
- Right of Access: You may request access to personal information we hold about you
- Right to Correct: You may request correction of inaccurate or incomplete information
- Right to Opt-Out: You may opt out of marketing communications at any time
- Right to Complaint: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
If you are located in the EU or UK, additional rights under GDPR may apply. If you are in the US, certain state privacy laws (such as CCPA in California) may provide additional rights.
Data Retention
We retain personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Typically, we retain data for:
- Contact information: Until you request deletion or unsubscribe
- Analytics data: Up to 24 months
- Affiliate tracking data: As required by affiliate program agreements
- Legal and compliance records: As required by law
You may request deletion of your personal information at any time, subject to legal obligations to retain data.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
Email: [email protected]
We will respond to all inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.